Frank Ormonde
Founder
As the Founder of Orca Heating & Refrigeration Inc., Frank has been instrumental in shaping the company into what it is today, starting from his garage over 35 years ago. From installing and servicing equipment to connecting with and supporting customers, Frank truly lives and breathes HVAC and Refrigeration. He is an inspiring leader, supported by a team dedicated to putting customers first.
Rosa Borges
Co-Owner & Corporate Secretary
Rosa brings extensive management and leadership experience to both Frank’s and Orca Heating & Refrigeration Inc. With expertise in organizational development, she plays a key role in leading our office staff to be professional, efficient, and customer-focused. Rosa is dedicated to cultivating a positive workplace culture where team members feel supported, motivated, and committed to delivering an exceptional customer experience.
Steve Borges
Owner/President
With over 16 years as part of our team, Steve has consistently demonstrated world-class customer service and strong leadership, helping guide our team to new heights. His expertise and enthusiasm make working with Frank’s & Orca easy and worry-free, as his top priority is ensuring your satisfaction every time. In 2025, Steve stepped into the role of Owner, further strengthening his commitment to excellence and customer-first values.
Vincent Veneris
General Manager
As General Manager, Vince provides executive leadership for Frank’s and Orca Heating & Refrigeration Inc., overseeing all installation and service operations to ensure efficiency, quality, and compliance. He drives operational strategy, optimizes workflows, and enhances team coordination to deliver consistent, high-standard results. Vince’s commitment to operational excellence and superior customer service strengthens organizational performance and reinforces the company’s reputation as a trusted leader in HVAC and refrigeration.
E’Lisa Worrell
Accountant
E’Lisa brings years of experience to our team. Processing bills, reviewing financial statements, identifying potential areas of opportunity and risk and providing solutions for our business and individuals is just part of her duties. Her care for our customers and her excellent attention to detail ensures that all our customers receive the best experience possible. E’Lisa is happy to help you with any questions or concerns you may have.
Jesse Miller
Service Dispatcher
Jesse has been a key member of our team for over 10 years. She is skilled in multi-tasking and communication while collaborating with clients to ensure the timely dispatch of our service technicians. Her great personality and knowledge in our industry makes her a perfect fit for answering any questions or concerns you may have while serving you.
Eric Marley
Comfort Consultant
With lots of experience in the contracting industry, Eric provides you with the knowledge and expertise you deserve when it comes to your comfort needs. Identifying your needs and finding solutions to make sure you have a positive experience from start to finish is always a priority. Eric is a great listener and an even better communicator who will answer any questions you have and cares more about what you need than anything else.
Mason Borges
Comfort Consultant
A recent DNHS graduate and current CR student, Mason demonstrates a strong commitment to learning and a growing expertise in our industry, positioning him for continued success. Promoted from Apprentice to Comfort Consultant, he now works directly with customers to provide expert guidance and solutions, bringing professionalism, enthusiasm, and excellent service to every interaction.
Blane Dodson
Comfort Consultant
As one of our comfort consultants, Blane’s job goes beyond designing the perfect heating and cooling system for your home. He helps you find the best investment in terms of energy savings, comfort, and reliability. With Blane’s passion and sincerity along with his excellent customer service, he makes sure every customer is comfortable with their decision and purchase guaranteeing satisfaction.
Sage Cronk
Service Dispatcher
In her role as Service Dispatcher, she ensures that service schedules run like clockwork, keeping operations organized and efficient. Balancing attention to detail with excellent communication skills, she connects field technicians and customers seamlessly, making each interaction effortless. Her friendly and upbeat demeanor over the phone, combined with a strong commitment to accuracy and customer satisfaction, guarantees that every project is completed smoothly and successfully.
Robin Rutherford
Customer Service Representative
As a member of our team, Robin is here to understand your needs and point you in the right direction. Robin enjoys working with our customers and is happy to help you with any questions you have. Her customer service skills and passion for what she does makes it clear that you are in good hands. She truly makes us better by helping all of our customers with their needs.
Roxann Rouse
Customer Service Representative
We are thrilled to introduce Roxann Rouse as our newest Customer Service Representative located in our Eureka office! Roxann is here to listen to your needs and guide you in the right direction with a friendly and professional approach. She enjoys helping customers and is always eager to assist with any questions you may have. Roxann truly enhances our team by ensuring customer's needs are met with care and attention.
Kylie Heggie
Sales Coordinator
Kylie is the first person you’ll meet when walking into Frank’s. She guides customers through the purchase and installation of new equipment for their homes. A pleasure to work with, Kylie ensures every experience is seamless through clear communication and dedicated support. She is also highly knowledgeable about spas, providing the information needed to make informed decisions throughout the buying process.
Zowie Heriford
Bookkeeper
Zowie started at Frank’s and Orca Heating & Refrigeration Inc. as a Receptionist and has since advanced to her role as Bookkeeper. She expertly manages accounts payable and receivable, billing, and financial records with accuracy and care, ensuring smooth day-to-day operations. Known for her professionalism and approachable nature, Zowie’s dedication and attention to detail support the team while upholding the company’s commitment to excellence and exceptional service.
Hailee Harrison
Bookkeeper
Hailee brings a fun and fresh attitude to our team. She currently oversees our financial data and compliance by maintaining accurate books on accounts payables, receivables, payroll, and daily financial entries. She is very smart and innovative and offers a broad range of skills helping out with our marketing and sales efforts as well. Hailee has a commitment to customer service continuing our tradition of customer first.
Fernando Raya
Install Technician
With over 20 years of experience installing, Fernando has helped many people with their heating and air conditioning projects. As a sheet metal fabricator and HVAC professional, he has the technical proficiency and problem solving skills that you deserve. His excellent customer service paired with his amazing personality makes your install as pleasant as it could be.
Juan Ramos
Install Technician
Juan provides service and support for residential and commercial HVAC systems. He understands the intricate system components and installation techniques to ensure the units work correctly and to ensure the longevity and effectiveness of the system to prevent malfunctions. With Juan’s great personality and customer service, he makes the job as fun as possible while maintaining the level of professionalism we expect.
Salem Abbott
Service Technician
We are excited to welcome Salem to our team! Salem who recently completed HVAC/R trade school brings a wealth of knowledge and expertise to our company. Skilled in repairing and replacing equipment to ensure your comfort and he is also dedicated to providing exceptional service. We are confident his commitment to customer satisfaction will be an invaluable asset to our team.
Robert Broadbent
Service Technician
Robert strives to meet our customer’s expectations by ensuring your satisfaction and has been doing that for over 6 years now. Robert’s range of abilities allows him to troubleshoot and repair your spa or install a new hot tub for you. Robert is an overall great guy and brings experience, knowledge and enthusiasm to our team while delighting our customers along the way.
Mike Wheat
Install Technician
As an Install Technician, Mike takes on physically demanding and complex projects with exceptional skill, precision, and a strong work ethic. Each installation and service require focus, problem-solving, and endurance, and Mike consistently goes above and beyond to deliver high-quality workmanship safely and efficiently. Known for his dedication and commitment to customer satisfaction, he is a hardworking, dependable, and valued member of our team who takes pride in getting the job done right.
James Jamison
Apprentice
Growing within our industry has been a work in progress for a couple years now. James will be seen helping out on installs or just around the warehouse keeping things organized. He is a pleasant young man with a dedication to always do better. The future is bright!
Brandon Williams
Service Technician
With over 20 years of experience, we are thrilled to have Brandon on our team with the ability to repair or replace equipment as needed to meet your comfort needs. Brandon is customer focused with a passion for fostering loyalty and satisfaction to our customers evident by a following of clients from his previous employer.
Ryan Gomes
Service Technician
As an HVAC & Refrigeration technician, Ryan deals with mission critical service requests and handles them in a timely manner. Problem solving is a big part of Ryan’s job, pairing that with great communication skills gives him the ability to let customers know what repairs need to be made and why. With a service first mindset, Ryan is the perfect person to meet your expectations.
Alexander Oxford
Service Technician
As an Install Technician for three years, Alex has installed a wide range of systems for both commercial and residential applications. Now serving as a Service Technician, he not only installs equipment but also performs routine repairs, maintenance, and troubleshooting on defective systems. Alex takes pride in helping customers with their needs and consistently strives to meet and exceed expectations on every job.
Lao Vang
Warehouse Manager
As warehouse manager, Lao understands the needs of our clients and team making sure that our warehouse is currently stocked. Lao creates an environment focused on efficiency so that your comfort needs are met. He is a pleasure to have on the team exemplifying exactly what we need as a person to provide the service to our customers.
Ronin Molina
Warehouseman
Ronin is the backbone of our operations, working tirelessly to ensure that materials, equipment, and inventory are organized and ready for the team. His role demands physical endurance, attention to detail, and a strong work ethic, and he consistently goes above and beyond to keep operations running smoothly. Ronin’s dedication and reliability make him an essential part of our team.