Michelle Radison
22:27 24 Mar 23
Franks heating crew including Brett and Fernando installed an electric fireplace for our place. It turned out beautifully!The surround was made specifically for the fireplace insert and looks like it has always been there. The crew was careful to not leave tracks on the white carpeting and left the home clean as if they were never there. A huge thank you to the entire crew that completed the job as well as the wonderful customer service given throughput the project.I would recommend them for you home heating needs.
Nick b Sand
21:30 22 Mar 23
Ferando AND Ken are the best workers here in C.C. Thank-you for coming to my home.
john kinion
16:35 17 Mar 23
Efficient on time and friendly. Stephen was knowledgeable and an excellent representative. He answered all my questions with patience. Stephen as a rep for this company ensures that I will use them exclusively as my vendor of choice. Having something break is unpleasant, however when good people help you out it makes it much easier to handle.
Travis Prince
17:18 03 Mar 23
Frank’s has always provided excellent service. Most recently we had an issue with our heating system and thermostat. Frank’s came out and within a short amount of time and was able to quickly identify and fix the problem. Definitely recommend their services.
Donna Tully
18:26 14 Feb 23
My first interaction w ORCA / Frank’s HVAC was with Blane, who was much more than a customer service rep. He was v knowledgeable, honest and caring. He maintained excellent communication throughout this multi step project. Alex and Fernando were my 2 skilled installers, who did a great job! I am thrilled w my end results.My only feedback is to coordinate better between installers and electrician timing so there’s less time without available heat/ cooling in home.
Eliseo Vazquez
03:31 03 Feb 23
Steven was very knowledgeable and pleasant young man fixing my heating system in very little time
Orphie Barella
23:18 15 Jan 23
Have not been by to service the heater yet. But in the past have had good service from them.
Rhonda Carr Smith
23:34 13 Jan 23
Great company to work with on the build of our new house, and we really have had great help with all the employees.
Ron Adams
21:38 03 Jan 23
I couldn’t get anyone to fix my heat pump, I called Frank’s heating and refrigeration. I found out he was a fellow Marine, and he jumped right my Heat pump haven’t had a problem cents.Thank you, Frank
Patricia Adkins
00:05 22 Dec 22
Clean efficient worker pleasant In-N-Out job done
Zachary Hughes
15:39 11 Dec 22
Returned call days later. Everybody is busy not enough people working these days.
Katie Magill
17:17 01 Dec 22
Steve repaired our old heat pump which is getting us by. Blane gave us an estimate for new HVAC and Alex performed duct inspection. All really great guys.I highly recommend!!
Leora Mohland
22:22 16 Nov 22
We ordered a spa through Frank's, and they were very helpful in meeting my contractor's timeline. Delivery was seemless, their equipment delivered rhe spa to the platform without a problem.
Leslie Payne
18:24 09 Oct 22
Very knowledgeable and courteous technician. The problem was quickly identified. The company responded to my call quickly and sent someone right away. I'm very happy with my experience. Thank you.
Carl Seawright
02:22 05 Aug 22
Showed up on time and did their work in a timely fashion.
Nick Goddard
02:32 11 Jul 22
Extremely fast service! Nice and professional staff.
Sarah Squires
19:02 16 Jun 22
I was very happy with all of the work they did for us, they were professional, showed up on time, and they did the job very well. Other companies in town cannot compete! Thanks guys for the awesome service!
Christopher Grubbs (SqueaksChannel)
00:56 01 Apr 22
Noel R
04:50 08 Feb 22
Called to have my stovepipe and wood stove cleaned and inspected, so glad I called them. Robert was so helpful, thorough and answered my questions after he was done cleaning. I would definitely use Frank’s again. Great value.
RycheNRoll27
02:16 13 Jan 22
Great service, great people!
Hailey Heriford
17:52 12 Jan 22
When we’d tried to turn on our heat it burst out with an awful smell. Steve had come to check things out and turns out some icky things were down in our vents. Gross! He cleaned the system out and no smell since!
dean69baker
19:26 10 Jan 22
Great and friendly customer service, fantastic trade knowledge and experience, and very timely in their response. Lucky to have them.
Wiley Drummond
03:35 08 Jan 22
Steven was very helpful and professional. Would definitely recommend to anyone.
Jakob Drummond
03:00 08 Jan 22
Had some general maintenance done. Steven was very professional and honest. He figured out my issue quickly and saved me from buying a new system.
Joyce Brawley
00:05 08 Jan 22
He put on booties before he came into house. Explained what he was going to do before he got started. Was very thorough thru out his service call. Thank you for sending Ryan!!!!
Regina Blake
18:50 07 Jan 22
They were so kind and professional. Jesse was so sweet and efficient over the phone. All around great company!
Vicki
18:44 07 Jan 22
Brian Buhk
17:03 07 Jan 22
Gary Wolfe
16:54 07 Jan 22
I called Franks because something didn't smell right when the heat came on.. They came out and did a duct inspection with a camera and showed me all the yuck in my ducting. I set an appointment to have them do a duct cleaning that day.. Robert is a true asset to Franks
Jeremy Rios
04:23 07 Jan 22
Great bunch of folks at Frank's!
S. Rios
04:22 07 Jan 22
Frank's provided excellent customer service from start to finish. I highly recommend them!
Rae Broadbent
02:04 07 Jan 22
We bought a new American made hot water heater through Franks heating and refrigeration and I’ve been very happy with the way it works.
Angela Schaefer
23:32 06 Jan 22
I was very impressed with the prompt and courteous service I received from Frank's.
Jesse Miller
23:17 06 Jan 22
Steven did a great job cleaning & servicing our water heater! Will be having him out for our Funace next!
Nathan Mott
18:58 17 Dec 21
Our first experience with Frank's and we couldn't have had a better one. Talked to Jesse and she made booking the appointment easy. When the Technician arrived he was very knowledgeable and friendly. Steve ran diagnostics on our heating system, then explained how to clean the filters and replace them. He pulled it all apart and made sure everything, including the thermostat was working properly. He put it all back together and tested it again. 👍 Good to go. Great experience, thank you Frank's!!!
KENDRA JONES
20:00 16 Dec 21
Very fast service, we called and Fernando was out the very next day. Fernando was very knowledgeable and explained everything very clearly. He went above and beyond with every aspect of the visit. I would definitely recommend Frank’s Refrigeration and Fernando to anyone.
Daniel Marshall
20:38 26 Oct 21
Thororghtly happy with the service performed. Service technician was very professional and courteous. Would reommend Franks heating to others. Thank you.
ken turner
21:46 30 Sep 21
Great job by Fernando and his 2 helpers.
Russ Timmer
05:45 09 Aug 21
Most knowledgeable and professional crew in the area! Time doesn't lie, I remember watching Frank and his team install a refrigeration system over 20 years ago and it worked perfectly for many many years. They've since expanded their services and are equally experts in all their fields! I'll be picking up one of their hot tubs in the not too distant future 🙂
Margie Rouge
00:16 08 Aug 21
Grank's Heating has been servicing our heating system at Uncharted Shores Academy since we began leasing the facility in 2012. They keep all systems cleaned and running at all times, never leaving us in the cold! We appreciate their professional servicemen and immediate attendtion to our needs!
Francisco Rocha
03:18 07 Aug 21
Had a great experience today with the crew from Frank’s. Their display at the Del Norte County Fair was great. Their knowledge and professionalism is bar none! Truly Crescent City’s best choice for your commercial and home heating and air conditioning needs.
Janet Jones
19:16 06 Aug 21
Bill Galatioto
23:32 02 Aug 21
Xiong P. Thao
00:12 31 Jul 21
Kerri M
04:53 09 Jul 21
Very professional and knowledgeable. I will defiiately call them again. I thought I had an AC problem, but I only had a thermostat installed incorrectly. I appreciated his ability to diagnose accurately and honestly.
brandon coppin
18:39 22 Apr 21
The technician showed up on time and was very professional. He helped diagnose and fix the problem we were having with our thermostat and heat pump.
L Gordon
00:47 10 Apr 21
Steve helped us reset the wifi on our thermostat. We very much appreciate his service!
Harlan Attfield
18:27 22 Mar 21
Excellent service. Steve was very helpful and taught me a lot of useful information. Highly recommend!
Bryan Post
22:56 18 Feb 21
Very appreciative of the expertise and knowledge demonstrated by Mike, the serviceman. The work was thorough and helpful. Would definitely us again.
Tanya Sangrey
22:59 29 Jan 21
They installed a wood stove. They did an amazing job. Efficent install. Great experience.
Melissa Proctor
20:25 12 Jan 21
I purchased a mini-split ductless heat pump after having Steve come out and prepare an estimate on several different options of heating that they offer. He was very knowledgeable and professional. I was using the kerosene monitor heating system previously but I recently remodeled and decided to go with something that was more energy efficient. I have seen savings of nearly 50% on my electric bill during our coldest months here in Del Norte County. Ryan did amazing work installing and teaching us how to use the new mini-split ductless heat pump. It is the perfect addition to my remodel. Thoroughly impressed and enjoy the comfort of our new heating system. I love it! Thanks Frank's for getting the job done quickly.
Diane Caldwell
23:26 06 Jan 21
The thermostat on my furnace was not working properly so I called Frank's Heating & Refrigeration. I was fortunate as they had a cancellation and the technician Steve arrived about 20 minutes later. He worked fast, efficiently, was very pleasant and gave me several options after first trying to repair the thermostat. I appreciate his knowledge, work ethics and speed with which he finished putting the new one in. I would highly recommend using this business and will be calling them if I have problems in the future.
Alison Groom
18:21 05 Jan 21
Service technician was friendly and knowledgeable. Performed requested maintenance and repaired a defect found during inspection. Extremely satisfied with service.
Teri Fears
18:32 03 Jan 21
Andrew Murphy
20:35 11 Dec 20
George Wilder
16:09 01 Dec 20
Susan Boehm
17:57 27 Nov 20
Steve provided our service. He was on time, professional and answered all of our questions appropriately. He really was a pleasure to work with. Frank's Heating is fortunate to have Steve working with them. Thank you.
Sandra King
23:08 18 Nov 20
Joyce Ruvalcaba
19:26 12 Nov 20
Julie McClure
17:15 06 Nov 20
Melody Pope
06:42 06 Nov 20
Frank's Heating and Refrigeration came to diagnose a problem with our hot tub. The young man was knowledgeable and skilled in repair of hot tubs. Frank's installed and maintains our HVAC system, thermostat, and ductwork. For 12 years we have relied on their services and they always provide quality products and exceptional service.
Dave Powell
18:13 05 Nov 20
Frank’s team worked on our hot tub. The Franks team are very friendly, conscientious, and well trained. We always have a good experience with Frank’s.
phil freneau
18:39 30 Oct 20
Eli Naffah
20:34 23 Oct 20
Knowledgible with good and efficient use of the time.
Robbie LaCosse
20:25 20 Oct 20
Excellent service, came quickly and took care of the problem!
Kevin
15:02 04 Sep 20
Great honest service. Steven is a beast and always is knowledgeable and professional. Thanks Franks!
Steven Vang
21:05 21 Aug 20
Great service! Robert and Brett you both rock! Thank you Frank's!
carolyn arnold
02:50 08 Aug 20
Charlotte Svolos
01:40 02 Aug 20
I recently bought my hot tub here. The customer service was fantastic! I got exactly what I wanted and have been enjoying it immensely. I was so happily surprised to get a thank you for my business a couple weeks later including a small cooler and some gourmet cookies. What a wonderful experience!
oDawn Rosser
01:35 28 Jul 20
TIM BORGES
23:44 14 Jul 20
Awesome service and inventory.
Randall Vance
18:08 07 Jun 20
They showed up late, Installed a new thermostst (because it was bad?). Said I needed a new furnace. Had another company come in and the problem was a bad thermostat wire. Don't use them they just want your money
Michelle Van Sickle
18:45 14 May 20
Orca heating was able to accommodate my schedule and send out their technician almost immediately. Our heat pump was making loud, worrying noises. Chris was professional, polite, had his mask on the whole time he was here and knew exactly what to repair. He caught a potential problem and nipped it in the bud, preventing what could have been major water damage in our ceiling. We appreciate his great service and will ask for him again!
Sabrina
04:33 28 Apr 20
I went into Frank's just to check out what was available as far as hot tubs go and figure out my options. I was welcomed with one on one service from Frank. He listened to what I was looking for and showed me some tubs I might like. Frank explained in detail all the features from the different jet packs, to the lighting, to the size that would be most comfortable for my family. After deciding what I liked, it was delivered and installed by a professional crew. They were more than accommodating when it came to me changing my mind a few times about where to set it up at. In the end,their main concern was that I was happy. With such a big purchase, it can be very intimidating and you ask yourself many times if your making the right choice. In the end, I couldn't be happier with the hot tub and the peace of mind knowing I got everything I was looking for.
melissa blackburn
17:03 22 Apr 20
Steve arrived on time and completed a thorough inspection of my system. He is very courteous and I appreciated his recommendations.
Kevin S
04:19 19 Mar 20
Phillip Pharis
13:46 10 Mar 20
They took my commercial equipment to repair never saw it again. I called they said to give them a day to call me back... Been 2 years still nothing.
Rose Hepburn
22:24 06 Mar 20
Charles Snowden
18:11 26 Feb 20
Called with a problem with our furnace. The receptionist was polite and helpful. She set an appointment right away. The service technician was able to find the issue and resolve it quickly. He was also very friendly.I highly recommend their service.
Phill Mostovoy
19:21 10 Feb 20
Great Service. Prompt and ontime. Thanks Steve
Susan Doerflinger
21:33 03 Feb 20
My techChris Heald is the best.
William Kincaid
17:12 22 Jan 20
Paul
19:50 16 Nov 19
Experience has been great , looking for a new spa ,the service was very informative , helpful ,these guys and gals are great , bought the spa , they set it up and I get great continual service, will by my next spa there also and highly recommend
Sheldon Reesor
15:45 04 Nov 19
darlene freel
22:02 31 Oct 19
Very non Customer service did inot call back I had to call 4 times then they sent out a non technical person that did nothingHe was very pleasant do not use this company
Joshua Polonowski
20:21 28 Aug 19
Lynn Lehman
20:15 05 Aug 19
From the moment I called they were professional and helpful. Fernando is an excellent installer. He answered all our questions in easy to understand instructions. Will not hesitate to call with questions as I know they'll be more than happy to help.
Ken Ludeman
15:30 28 Jun 19
Franks tech came out and listened to what i needed but never got a quote. Called and left a vmail for my service consultant who took my requirements but he never returned my call. Guess my job isnt good enough. So i spent 7k else where. Won't use them again. I value communication and responsiveness.
Derrick Burr
23:34 05 Jun 19
Great customer service and professional service. They do it all! Awesome to have a company locally that is able to serve the community 24/7. Keep up the hard work!
Heather Caruthers
20:30 14 May 19
Steven Gomes has came as our technician twice now and both times has been incredibly helpful and friendly. Definitely appreciate and recommend their business!
Will Leaver
23:45 25 Apr 19
I've been dealing with Frank's for about five years. They installed the new furnace at my residence in Crescent City and did a very fine job at a very fair price. Subsequent service has been flawless.A special commendation goes out to Jesse, my primary contact there. Excellent communication, prompt responses, and an obvious willingness to take ownership of my project's needs.Without exception, all the staff members there have shown the same high degree of customer service. I will use Frank's for all my HVAC needs, and I heartily recommend that you do the same.Well done, Frank's!
Doug Tillery
20:57 15 Mar 19
Very satisfied with the service , they were on time and let you know how much everything was going to cost in advance. I would highly recommend.
roni Jones
16:44 14 Mar 19
Abdol Saadat
00:52 27 Feb 19
Daniel Caputo
23:44 26 Feb 19
Derrick completed an excellent one year service on our system. He also answered all our questions, reduced the fan speed, and eliminated a dust problem we were having by sealing the system. Thanks for a great job. Dan & Sally Caputo
Bob Feldstein
18:48 23 Feb 19
Frank's is the best and the trane is the best. Derrick is outstanding very courteous and a very good representative of Frank's Refrig.
[email protected] Tertj65
01:33 11 Feb 19
Response to service is ok, just get 2 or more estimates Frank's is very proud for what they provide and if your a senior citizen watch the heck out . no break down on the estimates just the overpriced service. We did call for our mother but basically lip service someone would call us back , 450. For a stove pipe cap is a bit excessive
Lisa Petersen
21:14 31 Jan 19
Steve has been awesome, following up on an excellent installation and making sure we have no questions, and zero issues. The install team, Leo and Fernando, were fast and extremely conscientious about making sure everything was done right the first time, and they left zero mess.If heat pump systems were a perishable item, I'd definitely be having Frank's fill my order! Thanks so much to everyone!
Kimber
19:00 31 Jan 19
They were awesome we are no longer cold fixed the problem with in a day ! Thanks guys!
Daisy Montanez
00:30 15 Nov 18
I bought a Heat Pump for my house, and I have to say it's the best thing I could of done. I highly recommend them, they are really Good and very Professional. I was paying a lot for having Propane Furnace. Now having this Heat Pump my electric bill is sooo Low . I really wish I would have bought my Heat Pump sooner...
Heat Pump Repair in Crescent City, CA 95531
“The Ac and heating system was installed by FRANKS about 15 years ago. During that time I have had only 4 repairs, and yearly maintenance. The repair that was done today involved wires chewed by my dog, causing the system not to heat properly. Ryan was able to find the wires, that were buried in mud by my dog, and splice them together. The handler and heat pump are now working, and the house is warm again. I can't thank Ryan enough for fixing it. Great system that works flawlessly once you set the thermostatic. Set it and forget it!”
- audrey b.
Heat Pump Replacement in Brookings, CA 97415
“We recently had our heat pump and air return replaced by Orca. There was a service technician that was absolutely amazing. His name is Fernando, his professionalism and knowledge, and patience in answering all of our questions, put us at ease! Fernando is a true professional Thank you”
- Katherine J.
Other Replacement in Other, CA 97501
“I am a vendor who works with them on getting parts or equipment. I primarily work with Gary and he is a pleasure to work with due to being knowledgeable and friendly. I highly recommend them for any of your needs! Thank you!”
- Neil D.
Heat Pump Repair in Brookings, CA 97415
“He was prompt and citrons as well as knowledgeable. He had my heat pump back in operation in no time”
- Janet H.
Air Conditioner Replacement in Crescent City, CA 95531
“Frank's team did a great replacement. Fernando and his team was knowledgeable and efficient. Frank's worked with our budget and got my system in WAY faster than expected. Thank you!”
- John H.
Installation in Crescent City, CA 95538
“Had had some trouble getting service from someone friendly, knowledgeable and reputable, until I met Ryan. What a star, kid knocked the job out of the park!”
- Bill I.
Air Duct Maintenance in Crescent City, CA 95531
“Ryan is really knowledgeable and was very patient with my questions. Thank you, Ryan!”
- Theo C.
Heat Pump Repair in Crescent City, CA 95331
“Ryan was courteous, professional, and knowledgeable. He was able to resolve the problem with the heating system
in my home. Much appreciated!”
- Douglas A.
Water Heater Maintenance in Crescent City, CA 95531
“Stephen was very thorough when checking a problem with our instant water heater! We’ll definitely call if the problem persists!!”
- Scott K.
Ductless Mini-Split Installation in Crescent City, CA 95531
“Brett…professional, knowledgeable, courteous, and funny…what a great combo.”
- Jeff H.
Need HVAC Service?
Contact the experts at Frank's Heating & Refrigeration.
Call us at 707-464-9529!