As President of Orca Heating & Refrigeration Inc., Frank has helped drive the company to its current success all starting out of his garage over 30 years ago. From installing and servicing equipment, to meeting and helping new customers, Frank enjoys living and breathing HVAC and refrigeration.
As co-owner of Orca Heating & Refrigeration Inc., Cecilia has been serving the Del Norte, Curry, and Humboldt counties in the heating and refrigeration industry for over 30 years. While Frank handles the technical and operational side of the business, Cecilia tackles the administrative side within our office.
As Service Dispatcher, Jesse oversees our service department and technicians. Her excellent interpersonal skills and great personality makes her a perfect fit as the first point of contact for your service needs. Jesse can answer any questions you have regarding your HVAC and refrigeration needs.
As a Service Technician, Steven deals with mission-critical service requests and handles them in a timely manner. Steven knows and understands the smallest facets of refrigeration, heating and air and is able to take care of all your service needs. Steven prides himself on finding a way to help you.
Being on the front lines as a Service Technician is the perfect fit for Chris. As one of the newest technicians to our team, Chris brings years of experience and a passion for perfection as he services your heating system and commercial refrigeration equipment to keep them running at peak performance.
As Warehouse Manager, Genaro understands the needs of our clients and team. He creates an environment focused on efficiency so that your comfort needs are met. Genaro is known for leading by example and makes sure that all of our team members are constantly growing in their knowledge and skills.
As one of our newest members, Robert strives to meet our customer’s expectations while assisting our technicians to ensure that we take care of all of your heating and refrigeration needs. Robert brings experience, knowledge, and enthusiasm to our team and enjoys working with our customers.
With a determination for fine detail, Johnny works day after day on the financial side of our business. As a part of our team, he works with both the service and installation departments to make sure we meet all your comfort needs. Johnny also keeps us all accountable and is the go-to marketing person.
Coming to us with years of office experience, Carla aids in the processing of customer and vendor bills. Her attention to detail and level of customer care ensures that all customers receive the best experience possible. Carla is happy to assist you with any questions or comments you may have.
As Sales Coordinator, Melissa is here to guide you through the purchase and installation of the new equipment in your home. She makes sure that every customer is comfortable with their decision and purchase. Her determinization to provide the highest quality service gives you comfort and peace of mind.
As one of our receptionists, Machelle is here to understand and help point you in the right direction for all of your heating and refrigeration needs. Her customer service skills and passion for what she does makes it clear that you’re in good hands. She enjoys helping all of our customers.
As one of our receptionists, Jon strives to meet all your retail related needs. Jon’s extensive knowledge allows him to guide your experience in the right direction. His customer service skills make it easy for him to take care of you. Jon is happy to answer any questions you may have.
Alicia is your go-to for ensuring that your new heating system is the perfect fit for your home. Her level of expertise and enthusiasm makes the purchase process easy and worry free, while still making sure your comfort needs are her number one goal.
As a Comfort Specialist and Manager, Steve's job goes beyond designing a heating and cooling system for your home. He has the privilege of helping and educating you on options for serving your comfort needs. He helps find the best investment in terms of energy savings, comfort, and reliability.
With over 16 years as an installer, Fernando has helped hundreds of homeowners with their heating and air conditioning projects. His excellent customer service and trustworthiness shows through his work. Holding numerous certifications through national organizations, Fernando is also a skilled sheet metal fabricator.