Frank Ormonde
Owner/President
As President of Orca Heating & Refrigeration Inc., Frank has helped drive the company to its current success all starting out of his garage over 35 years ago. From installing and servicing equipment, to meeting and helping customers, Frank enjoys living and breathing HVAC and Refrigeration. He is a true leader, surrounded by a team that focuses on customers first.
Cecilia Ormonde
Owner
As co-owner of Orca Heating & Refrigeration Inc., Cecilia has been serving the Del Norte, Curry, and Humboldt counties in the heating and refrigeration industry for over 30 years. While Frank handles the technical and operational side of the business, Cecilia tackles the administrative side within our office.
Mason Borges
Apprentice
A recent DNHS graduate and now CR student, Mason’s commitment to education along with being exposed to our industry will give him the potential to do amazing things in the future. Mason helps on installs along with covering our showroom from time to time. You will find his customer service skills great and just pleasant to work with.
Steve Borges
Comfort Specialist
With over 16 years as a part of our team, Steve has a demonstrated track record of world class customer service and the ability to coach our team to the next level. Steve’s expertise and enthusiasm makes working with Franks & Orca easy and worry free because his number one goal is to make sure your satisfaction and expectations are met every time.
Robert Broadbent
Service Technician
Robert strives to meet our customer’s expectations by ensuring your satisfaction and has been doing that for over 6 years now. Robert’s range of abilities allows him to troubleshoot and repair your spa or install a new hot tub for you. Robert is an overall great guy and brings experience, knowledge and enthusiasm to our team while delighting our customers along the way.
Blane Dodson
Comfort Consultant
As one of our comfort consultants, Blane’s job goes beyond designing the perfect heating and cooling system for your home. He helps you find the best investment in terms of energy savings, comfort, and reliability. With Blane’s passion and sincerity along with his excellent customer service, he makes sure every customer is comfortable with their decision and purchase guaranteeing satisfaction.
Ryan Gomes
Service Technician
As an HVAC & Refrigeration technician, Ryan deals with mission critical service requests and handles them in a timely manner. Problem solving is a big part of Ryan’s job, pairing that with great communication skills gives him the ability to let customers know what repairs need to be made and why. With a service first mindset, Ryan is the perfect person to meet your expectations.
Hailee Harrison
Bookkeeper
Hailee brings a fun and fresh attitude to our team. She currently oversees our financial data and compliance by maintaining accurate books on accounts payables, receivables, payroll, and daily financial entries. She is very smart and innovative and offers a broad range of skills helping out with our marketing and sales efforts as well. Hailee has a commitment to customer service continuing our tradition of customer first.
Kylie Heggie
Sales Coordinator
As sales coordinator, Kylie is here to guide you through the purchase and installation of the new equipment for your home. She is a pleasure to work with and you will find her communication and commitment to your experience to be as seamless as possible. Kylie is also very knowledgeable in spas and provides you with the information you need to guide you through the buying process.
James Jamison
Apprentice
Growing within our industry has been a work in progress for a couple years now. James will be seen helping out on installs or just around the warehouse keeping things organized. He is a pleasant young man with a dedication to always do better. The future is bright!
Eric Marley
Comfort Consultant
With lots of experience in the contracting industry, Eric provides you with the knowledge and expertise you deserve when it comes to your comfort needs. Identifying your needs and finding solutions to make sure you have a positive experience from start to finish is always a priority. Eric is a great listener and an even better communicator who will answer any questions you have and cares more about what you need than anything else.
Jesse Miller
Service Dispatcher
Jesse has been a key member of our team for over 10 years. She is skilled in multi-tasking and communication while collaborating with clients to ensure the timely dispatch of our service technicians. Her great personality and knowledge in our industry makes her a perfect fit for answering any questions or concerns you may have while serving you.
Alexander Oxford
Install Technician
As an install technician for 3 years now, Alex has installed multiple types of systems for both commercial and residential applications. Alex brings an ability to install, but also performs routine repairs and maintenance, and troubleshoots defective systems. Alex enjoys helping you with your needs while striving to meet your expectations each and every time.
Juan Ramos
Install Technician
Juan provides service and support for residential and commercial HVAC systems. He understands the intricate system components and installation techniques to ensure the units work correctly and to ensure the longevity and effectiveness of the system to prevent malfunctions. With Juan’s great personality and customer service, he makes the job as fun as possible while maintaining the level of professionalism we expect.
Fernando Raya
Install Technician
With over 20 years of experience installing, Fernando has helped many people with their heating and air conditioning projects. As a sheet metal fabricator and HVAC professional, he has the technical proficiency and problem solving skills that you deserve. His excellent customer service paired with his amazing personality makes your install as pleasant as it could be.
Robin Rutherford
Customer Service Representative
As a member of our team, Robin is here to understand your needs and point you in the right direction. Robin enjoys working with our customers and is happy to help you with any questions you have. Her customer service skills and passion for what she does makes it clear that you are in good hands. She truly makes us better by helping all of our customers with their needs.
Zowie Heriford
Customer Service Representative
Zowie is your first point of contact when coming into Frank’s. New to the team, Zowie brings energy and drive to serve our clients and continue the tradition of "It's all about the service." She has great communication skills and willing to help you in any way she can.
Lao Vang
Warehouse Manager
As warehouse manager, Lao understands the needs of our clients and team making sure that our warehouse is currently stocked. Lao creates an environment focused on efficiency so that your comfort needs are met. He is a pleasure to have on the team exemplifying exactly what we need as a person to provide the service to our customers.
Vincent Veneris
Install Coordinator
Vince effectively coordinates our installs by scheduling and communicating with our team members and customers for the best installation experience you could ask for. He makes sure all equipment is ordered and staged to maintain install calendars and contacts customers to schedule installation. Vince’s personality and sincerity lets you know he is ready to meet you and your family’s comfort needs.
Brandon Williams
Service Technician
With over 20 years of experience, we are thrilled to have Brandon on our team with the ability to repair or replace equipment as needed to meet your comfort needs. Brandon is customer focused with a passion for fostering loyalty and satisfaction to our customers evident by a following of clients from his previous employer.
E’Lisa Worrell
Accountant
E’Lisa brings years of experience to our team. Processing bills, reviewing financial statements, identifying potential areas of opportunity and risk and providing solutions for our business and individuals is just part of her duties. Her care for our customers and her excellent attention to detail ensures that all our customers receive the best experience possible. E’Lisa is happy to help you with any questions or concerns you may have.