We find ourselves even more pleased with the care and the expertise provided by Frank and his first-rate staff
The technician was awesome
I would like to point out if was on the technicians job alone I would have given them a 5/5. The technician was awesome. He explained things thoroughly and was always happy and smiling every time he came to the house. But the office staff and the ordering process was a little lacking, it took a month to get one of the two heating units I ordered (they said it would be two weeks) and then the second unit was put in right away but I was unable to use it for a little under two weeks because they needed an electrician to connect it and until I complained about not hearing from the electrician, did the situation get fixed. It was definitely frustrating process and I am happy that we had such an awesome technician to save the experience and that we finally have everything finished.
I have already recommended them to two other people just today
They were on time. Straight forward on price and what needed to be done. Got to work on the problem and worked till it was completed. Made a full check to make sure the problem was gone and left me with helpful tips to keep it from happening again. Price for all work was as quoted after problem was found. The technician was great to me and gave me great confidence in his work. I have already recommended them to two other people just today.
I wouldn’t use anyone else!
I don’t normally do online reviews but I have used Frank’s services in my business 4 times now. Of the 4 visits we had 3 different tech’s including Frank himself. I have been a construction manager for a large company for 15 years and have utilized literally hundreds of different contractors in my work. Franks is as good as it gets in any industry. Knowledgeable Techs, always on time, they scheduled my job the same day I called twice and first thing the day twice. All of their work was performed quickly, quietly and efficiently. The price was fair and no mess left behind. I wish every company/contractor in my area was as reliable and thorough As Franks! Even if I had to wait I wouldn’t use anyone else!