Skip to content
24/7 Emergency Service Available!

(707) 464-9529
Serving Del Norte & Humboldt Counties

(541) 412-9560
Serving Curry & Josephine Counties

carolyn arnold
carolyn arnold
02:50 08 Aug 20
Charlotte Svolos
Charlotte Svolos
01:40 02 Aug 20
I recently bought my hot tub here. The customer service was fantastic! I got exactly what I wanted and have been enjoying it immensely. I was so happily surprised to get a thank you for my business a couple weeks later including a small cooler and some gourmet cookies. What a wonderful experience!
oDawn Rosser
oDawn Rosser
01:35 28 Jul 20
TIM BORGES
TIM BORGES
23:44 14 Jul 20
Awesome service and inventory.
Randall Vance
Randall Vance
18:08 07 Jun 20
They showed up late, Installed a new thermostst (because it was bad?). Said I needed a new furnace. Had another company come in and the problem was a bad thermostat wire. Don't use them they just want your money
Michelle Van Sickle
Michelle Van Sickle
18:45 14 May 20
Orca heating was able to accommodate my schedule and send out their technician almost immediately. Our heat pump was making loud, worrying noises. Chris was professional, polite, had his mask on the whole time he was here and knew exactly what to repair. He caught a potential problem and nipped it in the bud, preventing what could have been major water damage in our ceiling. We appreciate his great service and will ask for him again!
S
S
04:33 28 Apr 20
I went into Frank's just to check out what was available as far as hot tubs go and figure out my options. I was welcomed with one on one service from Frank. He listened to what I was looking for and showed me some tubs I might like. Frank explained in detail all the features from the different jet packs, to the lighting, to the size that would be most comfortable for my family. After deciding what I liked, it was delivered and installed by a professional crew. They were more than accommodating when it came to me changing my mind a few times about where to set it up at. In the end,their main concern was that I was happy. With such a big purchase, it can be very intimidating and you ask yourself many times if your making the right choice. In the end, I couldn't be happier with the hot tub and the peace of mind knowing I got everything I was looking for.
melissa blackburn
melissa blackburn
17:03 22 Apr 20
Steve arrived on time and completed a thorough inspection of my system. He is very courteous and I appreciated his recommendations.
Kevin S
Kevin S
04:19 19 Mar 20
Phillip Pharis
Phillip Pharis
13:46 10 Mar 20
They took my commercial equipment to repair never saw it again. I called they said to give them a day to call me back... Been 2 years still nothing.
Rose Hepburn
Rose Hepburn
22:24 06 Mar 20
Charles Snowden
Charles Snowden
18:11 26 Feb 20
Called with a problem with our furnace. The receptionist was polite and helpful. She set an appointment right away. The service technician was able to find the issue and resolve it quickly. He was also very friendly. I highly recommend their service.
Phill Mostovoy
Phill Mostovoy
19:21 10 Feb 20
Great Service. Prompt and ontime. Thanks Steve
Susan Doerflinger
Susan Doerflinger
21:33 03 Feb 20
My techChris Heald is the best.
William Kincaid
William Kincaid
17:12 22 Jan 20
Paul
Paul
19:50 16 Nov 19
Experience has been great , looking for a new spa ,the service was very informative , helpful ,these guys and gals are great , bought the spa , they set it up and I get great continual service, will by my next spa there also and highly recommend
Sheldon Reesor
Sheldon Reesor
15:45 04 Nov 19
darlene freel
darlene freel
22:02 31 Oct 19
Very non Customer service did inot call back I had to call 4 times then they sent out a non technical person that did nothingHe was very pleasant do not use this company
Joshua Polonowski
Joshua Polonowski
20:21 28 Aug 19
Lynn Lehman
Lynn Lehman
20:15 05 Aug 19
From the moment I called they were professional and helpful. Fernando is an excellent installer. He answered all our questions in easy to understand instructions. Will not hesitate to call with questions as I know they'll be more than happy to help.
Ken Ludeman
Ken Ludeman
15:30 28 Jun 19
Franks tech came out and listened to what i needed but never got a quote. Called and left a vmail for my service consultant who took my requirements but he never returned my call. Guess my job isnt good enough. So i spent 7k else where. Won't use them again. I value communication and responsiveness.
Derrick Burr
Derrick Burr
23:34 05 Jun 19
Great customer service and professional service. They do it all! Awesome to have a company locally that is able to serve the community 24/7. Keep up the hard work!
Heather Caruthers
Heather Caruthers
20:30 14 May 19
Steven Gomes has came as our technician twice now and both times has been incredibly helpful and friendly. Definitely appreciate and recommend their business!
Will Leaver
Will Leaver
23:45 25 Apr 19
I've been dealing with Frank's for about five years. They installed the new furnace at my residence in Crescent City and did a very fine job at a very fair price. Subsequent service has been flawless. A special commendation goes out to Jesse, my primary contact there. Excellent communication, prompt responses, and an obvious willingness to take ownership of my project's needs. Without exception, all the staff members there have shown the same high degree of customer service. I will use Frank's for all my HVAC needs, and I heartily recommend that you do the same.Well done, Frank's!
Doug Tillery
Doug Tillery
20:57 15 Mar 19
Very satisfied with the service , they were on time and let you know how much everything was going to cost in advance. I would highly recommend.
roni Jones
roni Jones
16:44 14 Mar 19
Abdol Saadat
Abdol Saadat
00:52 27 Feb 19
Daniel Caputo
Daniel Caputo
23:44 26 Feb 19
Derrick completed an excellent one year service on our system. He also answered all our questions, reduced the fan speed, and eliminated a dust problem we were having by sealing the system. Thanks for a great job. Dan & Sally Caputo
Bob Feldstein
Bob Feldstein
18:48 23 Feb 19
Frank's is the best and the trane is the best. Derrick is outstanding very courteous and a very good representative of Frank's Refrig.
Tjsshadow65@gmail.com Tertj65
Tjsshadow65@gmail.com Tertj65
01:33 11 Feb 19
Response to service is ok, just get 2 or more estimates Frank's is very proud for what they provide and if your a senior citizen watch the heck out . no break down on the estimates just the overpriced service. We did call for our mother but basically lip service someone would call us back , 450. For a stove pipe cap is a bit excessive
Lisa Petersen
Lisa Petersen
21:14 31 Jan 19
Steve has been awesome, following up on an excellent installation and making sure we have no questions, and zero issues. The install team, Leo and Fernando, were fast and extremely conscientious about making sure everything was done right the first time, and they left zero mess.If heat pump systems were a perishable item, I'd definitely be having Frank's fill my order! Thanks so much to everyone!
Kimber Boehnke
Kimber Boehnke
19:00 31 Jan 19
They were awesome we are no longer cold fixed the problem with in a day ! Thanks guys!
Daisy Montanez
Daisy Montanez
00:30 15 Nov 18
I bought a Heat Pump for my house, and I have to say it's the best thing I could of done. I highly recommend them, they are really Good and very Professional. I was paying a lot for having Propane Furnace. Now having this Heat Pump my electric bill is sooo Low . I really wish I would have bought my Heat Pump sooner...
Jeremiah Johnson
Jeremiah Johnson
20:59 09 Aug 18
Helpful and quick, showed up early and had the diagnostic done in ten minutes. Glad to have a local company like this.
Keith Ownsbey
Keith Ownsbey
05:38 15 Jul 18
First class all the way with this company , great customer service , and great deals! Family owned for over 30 years , they even travel long distances!
Imelda Ramirez
Imelda Ramirez
19:12 31 May 18
Working with this company has been a joke. From the beginning two technicians came out to install the largest Trane unit they carry ( it has two sensors) and these professionals forgot to connect one, our electric bill tripled, when we called them back they came out and couldn't figure out what was happening and why our unit was running on auxiliary heat.... few months later another tech comes out and discovers that it had been installed incorrectly. They charged us to come out and fix it mind you I had been paying an outrageous electric bill for approximately 6 months now. I refused to pay for their mistake and the owner refused to work with us and put us on a Black List and decided to blame everything on rodents that caused the unit to malfunction. After many conversations with Trane company (cooperate) I got no where. We had to pay Frank's over $500 and now he has given me an estimate of over $1100 (for parts) I looked up the parts online and found them for $510 and am told that I have to pay these ridiculous prices because I'm not a contracted customer, what ever that means. I guess when you buy a $12,000 unit from them it doesn't make you a contracted customer..... Because there are no other technicians that can work on a Trane unit ( because if they do you void your warranty) they feel they can charge what ever. I am so disappointed I wanted to share our story. This may cause them to Black List me again but I had to share.
Eric Barnett
Eric Barnett
03:51 31 May 18
I have dealt with Frank and his staff for several years and they always been great to work with! I would recommend them any time!
Garnet Strom
Garnet Strom
00:28 18 May 18
The two gentlemen who installed our units worked long and hard to do the job properly. They were friendly and answered all our questions and were knowledgeable about the product. Great job!
Derek Woodbyrne
Derek Woodbyrne
21:24 20 Mar 18
M C
M C
02:11 17 Mar 18
Excellent service!!!! From the first phone call and estimate to delivery and installation. Very nice and professional employees. Would do business again. Thank you very much.
Lisa Camille
Lisa Camille
00:20 10 Mar 18
We called Frank's Heating and Refrigeration (also known as orca)and spoke with Jesse. She set up an appointment for a technician to come out. James came out this morning. He checked everything on the heater and explained that one of the switches was not working that makes the fan come on with the Heat. He explained the price we agreed to replace it and he did and then he cleaned and put everything back. He then gave us a bill we paid him and thanked him it was really nice meeting him. I highly recommend calling Franks or Orca heating and refridgeration.
Kate U
Kate U
15:02 11 Jan 18
The employees don't have the highest of ethics/integrity. Be aware!
Steven Gomes
Steven Gomes
20:08 11 Nov 17
Mike H
Mike H
23:45 21 Jul 17
I own a bar in Brookings Oregon as well as several other businesses which use refrigeration. My normal refrigeration technician was ill and I decided to call Franks Refrigeration in Crescent City California. What a mistake that was!!!!I am not one to write a negative review but in this case it is well deserved. I called Franks Office on 07/12/2017 because one of our ice machines was slowing down and the harvest times were off. I was informed that if I could be available between 10AM and 12PM that they had another appointment and would be already in Brookings and that the technician could swing by and have a look. The Technician showed up and immediately identified the problem as being a small internal screen filter approximately 6"x6" needed to be brushed off. A quick and easy fix constituting 4 screws one plug and the use of my shop vac and brush to clean off the screen allowing the proper air flow to the condenser coil. When I recieved the bill $309.30 including a $66.30 dollar "Trip Charge" I was less than happy. I called Franks several times and was unable to speak with anyone who could make any adjustments to the absorbent charges. I waited 8 days for the owner "Frank" to call me back with no such luck. Today I called again and spoke with a man who told me he would personally deliver my message to Frank. I received a call back from the owner "Frank" and I explained my position as to being told a technician would already be in my area and why I had a "Trip Charge" added to my bill? I also explained the nature of the problem and the quick fix that was required. I should add that we service our machines and filters on a regular basis and that this internal filter screen was apparently a common problem with the Manitowoc under counter ice machines. Frank told me he thought I was looking to get out of paying my bill and that the charges were justified. I got upset and said "its not ##cking right to tell someone one thing and than charge them another. Frank used this as his opportunity to end the call by hanging up on me, citing the fact that I used profanity. Guess what Frank I've now had my local refrigeration company here in Brookings inform me of your practices and your reputation. I must admit I had heard from other bar and restaurant owners that you had a bad reputation in Brookings and had my normal technician not been out sick I would never call a shiester like you. You ripped me off Frank and you are not even an honest enough guy to see the real issue here. I have rarely ever complained or made a fuss over poor service until today. 309 bucks for a fix that would have taken my regular technician an hour and cost me $75 buck !!!! Never againI suggest anyone who ever reads this to call a different company and get an estimate.
James Lawrence Bessant
James Lawrence Bessant
17:42 09 Jul 17
My best friend says he does really good work good person to talk with
burncode22
burncode22
21:39 19 Feb 17
Dan Love
Dan Love
05:12 14 Sep 16
He's the best and he's Portugese which is even better.


We find ourselves even more pleased with the care and the expertise provided by Frank and his first-rate staff

“During the last couple of years, my wife and I have enjoyed a TRANE Heat-Pump installed by Frank's Heating & Refrigeration for the heating and cooling of our home. After Frank's determined, through extensive assessment and calculation, the proper unit and the most effective size, we were matched with a perfect choice and a perfect fit … a system that is working flawlessly today. If we have a question or a problem, Frank's is quick to offer their help. And as of today, a couple of years later, we find ourselves even more pleased with the care and the expertise provided by Frank and his first-rate staff.”
- Rocky P.

The technician was awesome

I would like to point out if was on the technicians job alone I would have given them a 5/5. The technician was awesome. He explained things thoroughly and was always happy and smiling every time he came to the house. But the office staff and the ordering process was a little lacking, it took a month to get one of the two heating units I ordered (they said it would be two weeks) and then the second unit was put in right away but I was unable to use it for a little under two weeks because they needed an electrician to connect it and until I complained about not hearing from the electrician, did the situation get fixed. It was definitely frustrating process and I am happy that we had such an awesome technician to save the experience and that we finally have everything finished.

I have already recommended them to two other people just today

They were on time. Straight forward on price and what needed to be done. Got to work on the problem and worked till it was completed. Made a full check to make sure the problem was gone and left me with helpful tips to keep it from happening again. Price for all work was as quoted after problem was found. The technician was great to me and gave me great confidence in his work. I have already recommended them to two other people just today.

I wouldn’t use anyone else!

I don’t normally do online reviews but I have used Frank’s services in my business 4 times now. Of the 4 visits we had 3 different tech’s including Frank himself. I have been a construction manager for a large company for 15 years and have utilized literally hundreds of different contractors in my work. Franks is as good as it gets in any industry. Knowledgeable Techs, always on time, they scheduled my job the same day I called twice and first thing the day twice. All of their work was performed quickly, quietly and efficiently. The price was fair and no mess left behind. I wish every company/contractor in my area was as reliable and thorough As Franks! Even if I had to wait I wouldn’t use anyone else!

Need HVAC Service?

Contact the experts at Frank's Heating & Refrigeration.

Call us at 707-464-9529!