“Frank's team did a great replacement. Fernando and his team was knowledgeable and efficient. Frank's worked with our budget and got my system in WAY faster than expected. Thank you!”
“Had had some trouble getting service from someone friendly, knowledgeable and reputable, until I met Ryan. What a star, kid knocked the job out of the park!”
“Ryan is really knowledgeable and was very patient with my questions. Thank you, Ryan!”
“Ryan was courteous, professional, and knowledgeable. He was able to resolve the problem with the heating system
in my home. Much appreciated!”
“Stephen was very thorough when checking a problem with our instant water heater! We’ll definitely call if the problem persists!!”
“Brett…professional, knowledgeable, courteous, and funny…what a great combo.”
“Such a delightful, professional maintenance man. Able to answer any and all questions we had, even from a 3-year-old while throwing his sharks at him! Went about his work very quickly and efficiently. Very good experience.”
“During the last couple of years, my wife and I have enjoyed a TRANE Heat-Pump installed by Frank's Heating & Refrigeration for the heating and cooling of our home. After Frank's determined, through extensive assessment and calculation, the proper unit and the most effective size, we were matched with a perfect choice and a perfect fit … a system that is working flawlessly today. If we have a question or a problem, Frank's is quick to offer their help. And as of today, a couple of years later, we find ourselves even more pleased with the care and the expertise provided by Frank and his first-rate staff.”
I would like to point out if was on the technicians job alone I would have given them a 5/5. The technician was awesome. He explained things thoroughly and was always happy and smiling every time he came to the house. But the office staff and the ordering process was a little lacking, it took a month to get one of the two heating units I ordered (they said it would be two weeks) and then the second unit was put in right away but I was unable to use it for a little under two weeks because they needed an electrician to connect it and until I complained about not hearing from the electrician, did the situation get fixed. It was definitely frustrating process and I am happy that we had such an awesome technician to save the experience and that we finally have everything finished.